Q: Can I change the name or the computer associated with the license?Ī: Yes, contact the flow cytometry facility. Q: Why did I receive an error message when logging into FlowJo Portal account in FlowJo software?Ī: For shared computer licenses, you must be on the computer associated with the license. For individual licenses, you can only have FlowJo open on one computer at a time. You are not charged for the individual FlowJo Portal accounts. Q: Do I get billed for everyone who creates a FlowJo Portal account?Ī: You only are billed for the actual licenses that you requested. Q: Can I receive another invitation if the one I got did not work?Ī: Yes, contact the flow cytometry facility for another invitation. Q: I did not receive an invitation to create my account when will I receive it?Ī: If you requested an individual license and did not receive an invitation, contact the flow cytometry facility. If you requested a shared computer license, you will not receive an invitation. Q: Who do I contact if I am having issues with my license, FlowJo software, etc.?Ī: Contact instead of the flow cytometry facility. See our FlowJo Portal quick guide for more information.The FlowJo Portal account is not the license itself therefore creating an account will not cause you to get billed.Anyone who wants to use FlowJo must have a portal account regardless if they are using a shared computer account. ![]()
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